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Toyota understands that COVID-19 (Coronavirus) is having an impact on everyone’s daily lives, Toyota is monitoring the situation closely. We offer our sympathy as we are all affected by this pandemic.

Based on a March 19, 2020, guidance from the Department of Homeland Security, automotive repair and maintenance facilities were identified as a critical infrastructure sector Americans depend on daily. While specific restrictions from state and local governments may apply in your area, most dealer service departments are operational at this time. We suggest that you reach out to your dealer directly prior to visiting to confirm their service operations are open and ready to repair your vehicle.


California Residents:
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts prior to vehicle registration renewal. However, some customers may experience delays in reaching an authorized dealer to have their Safety Recalls / Service Campaigns completed in California due to the COVID-19 pandemic and applicable Stay-At-Home orders issued by the state or local governments. At the request of the California Air Resources Board, the vehicle registration tie-in process related to emissions related recall campaigns will be suspended until 30 days after Stay-at-Home orders have been lifted in the State of California. For more information, please visit:

Lookup Safety Recalls &
Service Campaigns

Get information on open safety recalls and service campaigns released since 1999 for Toyota, Lexus and Scion vehicles intended for sale or sold in the U.S., U.S. Territories, and Mexico using our quick and easy recall and campaign lookup below.

Get Important Takata Airbag Recall Information Here

彩票投平台平台Enter your license plate number plus the state it was issued in, or enter your 17-digit VIN number. If entering your VIN, you do not need to select a state

Your Vehicle Identification Number (VIN) is the unique identifier of your vehicle.
Example Insurance Card
You can find your VIN on the insurance identification card issued by your insurance company.
Example Registration Card
You can find your VIN on the vehicle registration card issued by the Department of Motor Vehicles.
Dashboard VIN Location
You can find your VIN on a metal plate on your dashboard, near the windshield on the driver's side.
Doorjamb VIN Location
You can find your VIN on a label on the driver's-side doorjamb.
Contact Us

Lexus Guest Experience Center
1-800-255-3987

Update Ownership Information

Toyota Customer Experience Center
1-800-331-4331
Contact Toyota
Update Ownership Information

Scion Customer Experience
1-866-707-2466

Update Ownership Information

Outside Continental U.S.

Saipan
Atkins Kroll
1-670-234-5911

Guam
1-671-646-1886

Toyota de Puerto Rico
Including Virgin Islands & St. Thomas
1-877-855-8377

Hawaii
Servco
1-888-272-5515

American Samoa
ASCO Motors
(+685) 20800

Toyota Mexico
01-800-7-TOYOTA
01-800-786-9682

Campaigns conducted by Toyota can be Safety Recall Campaigns, Special Service Campaigns and/or Limited Service Campaigns.

If you have completed a Campaign, but are experiencing concerns with your vehicle, please contact your local Toyota, Lexus, or Scion dealer for an inspection. Should you require additional assistance, please refer to the Contact Us section at the bottom of this page.

Safety Recall Campaign
In accordance with the requirements of the National Traffic and Motor Vehicle Safety Act, when Toyota, Lexus, or Scion has determined that either a defect which relates to motor vehicle safety or a noncompliance with a Federal Motor Vehicle Safety Standard exists in your vehicle, a Safety Recall Campaign is launched. The specified inspection and/or repair will be performed at no charge to the vehicle owner.

Special Service Campaign
A Special Service Campaign is the Toyota, Lexus, or Scion owner notification program to inform customers about specific product or technical issues for which inspection and/or repair is being offered without an expiration date. These issues are typically customer satisfaction initiatives. The described service will be performed at no charge to the vehicle owner.

Limited Service Campaign
Limited Service Campaigns are programs to inform customers about a product or technical issue for which inspection and/or repair is being offered for a specified period. Toyota requests that customers take advantage of this service prior to an expiration date. The described inspection and/or repair will be performed at no charge to the vehicle owner provided the Limited Service Campaign has not expired.

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