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彩票投平台平台Whether you’re a Toyota owner or just have a question about our products, Toyota is committed to providing a rewarding customer experience. Select the most convenient way to reach us, and we look forward to assisting you.

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Frequently Asked Questions


Phone: 800-331-4331
Fax: 310-468-7814

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TTY/TDD Users: Dial 711, then request the operator dial 1-800-331-4331


Before you email us, please check out our FAQ section. Many of our visitors have found quick answers to their questions by searching our FAQs.

Email Us

Postal Mail

Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
Plano, TX 75025-9001


Toyota is committed to accessibility, diversity, and inclusion for all of its guests. We believe everyone should be able to visit, use our mobile apps, and access our service easily. We welcome feedback. If you notice any content, feature or functionality of the Site that you believe is not fully accessible to people with disabilities, please contact us and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your input seriously and will consider all feedback received as we evaluate ways to accommodate our customers and continuously improve our overall accessibility polices.

Your Privacy Rights

California Consumers
Effective January 1, 2020, the California Consumer Privacy Act of 2018 ("CCPA") gives you certain privacy rights related to your personal information which are in addition to any privacy rights set forth in the Toyota Privacy Statement and Privacy Notice for Connected Services. Please visit the Toyota California Privacy Policy for additional information.

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Personal Information Sharing Practices for 2019
During 2019, Toyota shared personal information about our customers with specific third parties where the information was used for the recipient's own marketing.

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Toyota Connected Services Privacy and Protection Notice
Your vehicle may be equipped with Connected Services that electronically transmit Vehicle Data to Toyota. These Services may use your Vehicle Data to respond to vehicle emergencies, find destinations or activate remote services. This data may improve overall vehicle safety, develop new and better vehicles, and analyze vehicle trends. We also collect and use your Personal Information to facilitate your usage of Connected Services, fulfill your requests, and manage our relationship with you.

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Toyota Privacy Statement – Summary
This summary of our privacy statement applies to Web sites operated by Toyota Motor Sales, U.S.A., Inc. ("Toyota," "us," or "our") (collectively referred to as the "Platforms"). Some of our products and services may have additional terms that apply, such as vehicles equipped with Connected Vehicle Services technologies. Where product- or service-specific terms conflict with this Privacy Statement, those terms shall govern. Last Updated January 1, 2020

Information Collected
  • We collect personal information you choose to provide which may include your name, mailing address, email address, and phone number together with certain demographic information from you in connection with surveys or from commercially available third party services.
  • We collect and store "usage information" about how you use our Platforms, such as the name of your Internet service provider, the browser and type of machine you are using, the IP address and the Web site that referred you to us and the pages you visit to help manage and enhance the Platforms.
  • We and advertising and other data companies use cookies and Web beacons to manage the Platforms, tailor our communications with you, and personalize your experience on the Platforms.
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Uses and Sharing
  • We use personal information to provide you with services or information you request, such as new vehicle information alerts, promotions and mailed brochures.
  • We also use personal information when you request to participate in promotional activities such as sweepstakes, contests, games, special events, blogs and chats.
  • We share personal information with our service providers and business partners to assist us in fulfilling your requests and providing features and services for the Platforms.
  • We also share personal information with companies affiliated with Toyota and our authorized dealers and their holding companies, dealer advertising associations and distributors for their own use.
  • We, Web publishers and other Web sites on which we advertise may target advertisements for products and services in which you might be interested based on your visits to both the Platforms and other Web sites.
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Important Information
  • Children's Privacy. Toyota does not seek information from children under the age of 13.
  • Phishing Scams. Toyota will never ask you to update your personal information through email.
  • Acceptance. By using the Platforms, you signify your acceptance of this Privacy Statement.

Your Choices and Access
  • You have the right to have a copy of the personal information you provide.
  • You have the right to correct or update your personal information.
  • You may instruct Toyota to remove you from our programs you have subscribed to by using the unsubscribe link provided in our email programs or by contacting us.
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How to Contact Us
To contact us with a question call us at 800-331-4331 or mail your inquiry to:
Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
Plano, TX 75025-9001
To read our full Privacy Statement click here.

Toyota Online Privacy Statement

[Versión en Español]

彩票投平台平台UPDATED AS OF: January 1, 2020

Toyota Motor Sales, U.S.A., Inc. is committed to maintaining your confidence and trust as it relates to the privacy of your information. Please read below and learn how we collect, protect, share and use your information as part of our technology platforms, including, without limitation, our websites, web pages, interactive features, applications, Twitter, Facebook and other social media networks, and mobile applications ("Platforms"). If you are located in the European Economic Area ("EEA"), which includes the European Union ("EU") Member States, Lichtenstein, Iceland, Norway, and for purposes of this Privacy Statement, the United Kingdom, please visit彩票投平台平台, as our Platforms are intended only for consumers located in the United States.

Toyota Connected Services® This Online Privacy Statement does not apply specifically to our Toyota Safety Connect® Connected Services. Please go to彩票投平台平台 to learn more about our vehicle and personal data collection, use and sharing practices.



. A pixel tag may tell your browser to get content from another server.

Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. However, please be aware that some features of the website may not function properly or may be slower if you refuse cookies. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. If you block or delete cookies, not all tracking that we have described in this privacy statement will stop.

We use cookies provided by Google Analytics and BlueKai DMP to collect statistical information about the use of the website. You can opt-out of Google analytics, here: (requires you to install a browser add-on). You can manage your third-party data on BlueKai, here: , and you can completely opt-out of BlueKai third-party data collection, here: .


For users who are not currently registered on our owner site, please call Customer Satisfaction at 800-331-4331彩票投平台平台 to opt out from receiving e-mail communications from Toyota. If you receive an e-mail, you may opt-out at any time by following the opt-out instructions provided in the e-mail you receive. Your opt-out request will be processed within 10 days of the date on which we receive it.

If you are participating in a Program, you may be able to access and update the information you provided as part of your participation in the Program. Please see the section of the Platforms concerning the specific Program to determine if you are able to access your information and how to do so.

In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Platforms. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. It may not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons. We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

. Please note that even if you choose to opt-out of targeted advertising, you will still see advertisements while you're browsing online. However the advertisements you see may be less relevant to you and your interests. Additionally, many network advertising programs allow you to view and manage the interest categories they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The DAA Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.


This type of e-mail solicitation is known commonly as a "phishing" scam, with the primary objective being to obtain one’s personal information. This information can then be utilized to steal a person’s identity. For example, a "Toyota Lottery" phishing scam is often sent from Chinese (.cn), German (.de) or British ( addresses but can originate from anywhere and look very official even to the most savvy of Internet users. Toyota will never ask you to send passwords, login names, Social Security numbers, or other personal information through e-mail or U.S. mail or fax or text message. If you receive an email or letter by U.S. mail or fax or text message from Toyota asking you to update your credit card information, do not respond: this is a phishing scam. Recipients of suspicious e-mail like this should delete the message from their in-box and, if possible, update their e-mail filter settings to block e-mails from the e-mail address being used. The and the are also good sources of information about these types of security threats and how they may be reported to the authorities.

. To reach Toyota dealer sites, please click here.

The Platforms may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy Notice.


The Platforms are governed by and operated in, and in accordance with the laws of, the United States, and are intended for the enjoyment of residents of the United States. Toyota makes no representation that the Platforms are governed by or operated in accordance with the laws of any other nation. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States. By using the Platforms, or providing us with any information, you (a) acknowledge that the Platforms are subject to the laws of the United States, (b) consent to the collection, processing, maintenance and transfer of such information in and to the United States and other applicable territories in which the privacy laws may not be as comprehensive as or equivalent to those in the country where you reside and/or are a citizen, and (c) waive any claims that may arise under those laws.


彩票投平台平台We may update this Privacy Notice to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Platforms prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.


To contact us with a question call us at 800-331-4331彩票投平台平台 or mail your inquiry to:

Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
Plano, TX 75025-9001

You may also obtain an update on our information practices by sending a request to:

Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
彩票投平台平台Plano, TX 75025-9001

(Effective as of January 01, 2020)
During 2019, we shared the following types of personal information about our customers with SiriusXM Satellite Radio, Toyota Financial Services and our authorized Toyota dealers where the information was used for the recipient's own marketing:

Email address
Telephone number
Model vehicle purchased or leased

SiriusXM Satellite Radio is located at:
SiriusXM Radio
1221 Avenue of the Americas
36th Floor
New York, NY 10020

Toyota Financial Services is located at:
Toyota Financial Services - Mailstop EF10
P.O. Box 259001
Plano, TX 75025-9001

Please click on the link below to view a list of authorized Toyota dealers.
Toyota dealers

You may also obtain this information by sending a request to:

Toyota Motor Sales, U.S.A., Inc.
P.O. Box 259001
彩票投平台平台Plano, TX 75025-9001

California Privacy

Effective Date: January 1, 2020

Last Updated: January 1, 2020

Toyota Motor Sales, U.S.A., Inc. and Toyota Motor North America, Inc. and their wholly-owned subsidiaries that share common branding with them, together with Toyota Motor Corporation (collectively, "Toyota," "us," or "our") are committed to maintaining your confidence and trust as it relates to the privacy of your information. This privacy policy is for our customers, users and website visitors who are California residents (this "California Privacy Policy") and supplements the information contained in Toyota’s Online Privacy Statement located at (the "Toyota Privacy Statement").

Quick Links

彩票投平台平台 or by calling us at 855-226-4048.


彩票投平台平台If you are a California consumer, you may have the option to designate an authorized agent to submit a request on your behalf, so long the authorized agent has your written permission to do so and you have taken steps to verify your identity directly with us. If you would like to designate an agent, your agent must register as such with the California Secretary of State and submit a copy of this registration along with your consumer request to us. We may need to contact you directly to verify the request.


We cannot fulfill your request or provide you with your personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.

To verify your identity, we will ask that you provide the following personal information when you submit your request:

  • First Name
  • Last Name
  • Email Address
  • Mobile Phone Number
  • Address
  • City
  • State
  • Zip Code

You may need to provide additional information as part of your responses to our identity verification questions. We will only use this information to confirm your identity which may include the use of a third-party identity verification service. In the event we use a third-party identity verification service, our third-party identification verification tool will ask you certain identity verification questions and match those answers with what it has in its database. Depending on your type of request or the information requested by you, we may require additional information in order to verify your identity and fulfill your request.

If we cannot successfully verify your identity, we will inform you of that fact.

We will respond to your request within forty-five (45) days. However, in certain circumstances, we may require additional time to process your request, as permitted by the CCPA or other applicable law. We will advise you within forty-five (45) days after receiving your request if such an extension is necessary and why it is needed. Any disclosures we provide will only cover the 12-month period preceding our receipt of your verifiable consumer request.

If we cannot fulfill your request, our response to you will also explain the reason why we cannot fulfill your request.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

You may only make a verifiable consumer request to know about or access your personal information twice within a 12-month period.


If you have any questions or concerns regarding this California Privacy Policy or our privacy practices, please contact us using one of the methods provided below:

  • By telephone to: 855-226-4048
  • By mail to: P.O. Box 259001, Plano, TX 75025-9001